Previous Research Reports – Steve Robins
Way back in the dot com bubble, Steve Robins worked at the Yankee Group as a senior analyst, writing “first reports” on new web applications and technologies. Steve also founded a long-running conference on corporate portals and he was widely quoted for his work as well. Following are some of the reports Steve authored between 1998 and 2000:
Web-Based Customer Service
- The emerging framework (single system) for customer service
- Web-based customer interaction (e-mail, chat, etc)
- E-mail response systems
Content Management & Corporate Portals
- Corporate portals as a new type of user interface
- Pushing content to the edge of the network and closer to users
- Web site content management
E-Commerce
- Architecture for high volume web commerce (key components required for web commerce)
- Case studies on leading web commerce sites
XML
- XML enables e-commerce
- Microsoft BizTalk